Check our frequently asked questions!

  • How should I read the "Best Before Date" on your bags?

    There are currently 2 formats of "Best Before Date" on our PetsBuddy® products.  Here's a quick view on how to understand the dates.

  • Is it normal to find food crumbs at the bottom of the bag?

    Yes, it is perfectly normal. As for all dry food products sold in bags, the friction between food pieces during transport or handling can sometimes cause small breakages. Just think of your breakfast cereal or chips. Inevitably, there are smaller broken pieces at the bottom of the bag.

     

    We pay particular attention to finding solutions that minimize the crumbling effect in our pet foods. Quality checks are done on each produced lot to make sure we always stay within the accepted food industry standard, in terms of the amount of crumbs obtained.

  • Can I still feed my pet with your food after the expiry date?

    We can guarantee the freshness of a product until the expiry date written on the bag only. After this date, we are unable to determine if this product can be consumed without risk tp pet's health. 


    One thing is certain, as time goes, it increases the likelihood that some products will be rancid. The level of vitamins may have gone down and the taste may be altered over time, drastically reducing palatability and overall performance of the food.


    We do not recommend to offer our foods beyond this expiry date.